Terms of use

Who can use Stoop

• You must be 18 or older.
• One account per person, verified with your own mobile number.
• Use your real first name or a name your neighbours would recognise. Don’t pretend to be someone else.

Your store and listings

• List only things you own or have the right to sell, give away or lend, and describe them honestly.
• Keep listings up to date and mark items as on hold or gone.
• Don’t put your home address, phone number or anyone else’s personal information in listings or photos.
• You keep ownership of your photos and words. You let Stoop show them in the app so neighbours can see them, until you delete them.

Things you can’t list

Stoop blocks some of these automatically, and moderators remove the rest. You can’t list:

• Weapons, ammunition, or replicas, including parts
• Drugs, cannabis, prescription medicine, or drug equipment
• Alcohol and tobacco or vaping products
• Live animals
• Recalled products, or baby gear that is unsafe or no longer meets Canadian safety rules (such as drop-side cribs and baby walkers)
• Medical devices that need a prescription
• Counterfeit goods
• Adult content or services
• Anything illegal, stolen, or that you aren’t allowed to sell

Treating neighbours well

• No harassment, threats, hate, spam or scams.
• Don’t use Stoop to advertise a business unless it’s a clearly labelled sponsor spot.
• Don’t collect other people’s information or try to get around blocks, limits or security.
• Use Report on anything that breaks these rules, and Block anyone you don’t want to hear from.

Meeting up, paying and borrowing

Sales, giveaways and loans are between you and your neighbour. Stoop isn’t part of the deal: we don’t handle payments, check items, or guarantee that anyone will show up, pay, or return something. Agree on the details in chat first, including when a borrowed item comes back.

For your safety: meet in a public place or a well-lit doorstep, bring someone or tell someone where you’re going, and don’t share your home address until you’re comfortable. Never send money in advance to someone you haven’t met.

Moderation

We can hide listings, remove content, or suspend or close accounts that break these terms or put people at risk, and we can do it without notice. We may share information with police if the law requires it or someone is in danger.

Price suggestions

Suggested prices are estimates from an AI service. They may be wrong; you decide your own price.

Ending your account

You can delete your account at any time from the You tab. You can also stop using Stoop whenever you like.

No guarantees

Stoop is provided as it is. We work to keep it running and safe but can’t promise it will always be available or free of errors. To the extent the law allows, we aren’t responsible for items, meetups or deals between neighbours, or for losses that come from using Stoop. Nothing in these terms takes away rights you have under consumer protection law.

Changes and contact

If we change these terms, we’ll update the date at the top and tell you in the app about significant changes. These terms are governed by the laws of Ontario and Canada.

Questions? Email privacy@stoopapp.ca, or write to Privacy Officer, Red Velvet Productions Inc. (Stoop), 326-2255B Queen St. E., Toronto, ON M4E 1G3.