Privacy policy

Who runs Stoop

Stoop is run by Red Velvet Productions Inc., a company in Toronto, Ontario. Its privacy officer is responsible for your personal information and handles privacy questions and requests. Email privacy@stoopapp.ca, or write to Privacy Officer, Red Velvet Productions Inc. (Stoop), 326-2255B Queen St. E., Toronto, ON M4E 1G3.

What we collect, and why

• Your mobile number: to send you a sign-in code and keep fake accounts out. Neighbours never see it.
• Your name as you enter it: shown to neighbours on your store and in chats.
• Your store: its name, description, street (for example “Maple Ave”, never a house number) and neighbourhood.
• Your listings and their photos. Photos are re-saved on your phone before upload, which removes hidden details like where and when they were taken.
• A rough area for your store: if you confirm your neighbourhood with your location, your phone rounds it to an area about 300 m across before sending it, and only that rounded area is saved. It is used to check your store is in the neighbourhood and to show neighbours roughly how far away it is. If you use your postal code instead, we check it and don’t save it.
• Your chats with neighbours, so you can read them on any device.
• Stores you follow, your saved search, your alert settings and alerts we’ve sent you.
• People you block and reports you make, to keep Stoop safe.
• If you turn on phone notifications: a notification token for your device, so we can send alerts.
• If you use price suggestions: the times you used them, so we can apply the daily limit.

What we don’t collect

• Your home address. Share it in a private chat only if and when you choose.
• Your exact location. When you sort by distance using where you are now, it is rounded and used on your phone only; it is never sent to us.
• Your contacts, browsing history, or advertising identifiers. Stoop’s website saves only your sign-in on your device, and uses no advertising or tracking cookies.
• Payment details. Neighbours settle up between themselves; Stoop doesn’t handle money.

Who can see what

• Other signed-in neighbours can see your name, store, street, neighbourhood and listings. People you block can’t.
• Only the people in a chat can read it. We don’t read chats, except a message someone reports to us, or when the law requires it.
• Stoop’s moderators can see reports and the listings, stores, people and messages they’re about.
• We share information with police or other authorities only when the law requires it, or when someone’s safety is in danger.

Risks to keep in mind

Your name and street are visible to neighbours, and photos can show more than you mean them to, such as your front door or house number. Check photos before you post them, and share your exact address only in a private chat when you’re ready to meet.

Companies that help run Stoop

We use a few service providers. They may only use your information to provide their service to Stoop. Some are in the United States, so your information may be processed there, and while it is, it may be accessible to the courts, law enforcement and national security authorities of the United States.

• Supabase: hosts Stoop’s database, sign-in and photos, on servers in Canada.
• Vercel (United States): hosts the stoopapp.ca website. Like any website host, it sees the internet (IP) address of devices that visit and keeps it in its logs for a short time.
• Twilio (United States): sends the text message with your sign-in code. It receives your mobile number.
• Anthropic (United States): only if you turn on price suggestions and tap “Suggest a price”. It receives the item’s title, category, description and condition, and the cover photo only if you tick that box. Never your name, number or location. You can turn this off on the You tab.
• Expo, Apple and Google: deliver phone notifications, if you turn them on. They receive the alert’s text.

How long we keep it

We keep your information while you have an account. You can edit or delete your listings, store and saved search at any time.

When you delete your account (You tab → Delete my account), we delete your profile, number, store, listings, photos, chats on both sides, follows, saved search and alerts right away. Reports you made are kept so moderators can finish reviewing them, without your name. A record of moderation decisions is kept to stop repeat abuse. Deleted information may remain in backups for a short time before they’re replaced.

Your choices and rights

• See and correct your information in the app, or ask us for a copy of what we hold about you.
• Withdraw consent: turn off price suggestions or notifications, unfollow stores, or delete your account.
• Ask a question or make a request. Email privacy@stoopapp.ca, or write to Privacy Officer, Red Velvet Productions Inc. (Stoop), 326-2255B Queen St. E., Toronto, ON M4E 1G3. We’ll reply within 30 days.
• If you’re not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Keeping it safe

Information is encrypted on its way to and from Stoop. Database rules stop people from reading or changing anyone else’s private information, and only a small number of people can access Stoop’s systems. If a breach puts you at real risk of harm, we will tell you and the Privacy Commissioner, as the law requires.

Age

Stoop is for people 18 and older. We don’t knowingly collect information from anyone younger. If you think a child is using Stoop, tell us and we’ll remove the account.

Changes

If we change this policy, we’ll update the date at the top. Before we use your information for a new purpose or share it with a new kind of company, we’ll ask for your agreement in the app first.